FREQUENTLY ASKED QUESTIONS?

1What is an air ambulance?
Critical care aircraft are specially equipped as flying intensive care units. They will provide a STC approved flight stretcher, specialized medical equipment, a full assortment of patient specific drugs and medications. The aircraft is staffed with a complete medical team to meet the specific needs of the patient.
2How much notice do you need to arrange an air ambulance transfer?
This is an important question. Most transfers are arranged and scheduled a few days in advance. Then there is always the emergency transfer that needs to go quickly. Typically, the air ambulance arrangements can be made and begin within 2 to 4 hours. If the transfer is an international air ambulance, there are many controlling factors that determine how quickly the aircraft can be dispatched. Some of these pacing items are: passports and visas for the patient and all passengers must be available, if there is a need to advance flight crews ahead of the aircraft on long haul flights, what international permits and landing arrangements need to be made and there are other factors not mentioned, if the case is that you need to go immediately, we can be ready in 2 to 4 hours.
3What is “Bed to Bed” service?
Bed to Bed service is when the medical team from the air ambulance will go to the discharging hospital to meet the patient in their room, do an assessment of the patient and comfort them about the transfer. They then travel with the patient in the ground ambulance to the aircraft. The same process takes place at the arrival city where the medical team travels with the patient to the receiving facility. They will provide a briefing for the receiving hospital nurse. This provides full care for the entire transfer.
4When are you available to discuss more details about arranging an air ambulance transfer?
Our Flight Coordinators are available at our Dispatch and Information Center 24 hours a day 7 days a week . We look forward to receiving your call at the EDS hotline @ +65 8799 7718 and to have an opportunity to earn your business.
5 Is it alright to use a Broker?
This is a thought provoking question. It could easily be reversed and stated, “Should I use an Operator?” I believe you can answer both questions with, “YES”. You see there are Quality Operators and Quality Brokers like EDS Aviation in the air ambulance business, as well as Poor Operators and Poor Brokers. We EDS Aviation are one of the finest companies in the world that you could allow to earn your business. Our focus is on providing safe quality care of your patient by using our own aircraft or one of the quality operators that we have identified around the world. EDS Aviation has the expertise in knowing what questions to ask of an Operator to make sure that their aircraft and medical staff is first rate. EDS Aviation also has arrangements with several operators in the area of your patient so the flight miles are kept to a minimum.